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Optimizing Digital Billing Communications for Service Providers

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Our Solution

At Soft-ex we assist Digital Service Providers to enhance customer experience and reduce billing and customer costs with our innovative and interactive billing communications and analytics solutions.

Our solutions deliver tangible results by consolidating and leveraging existing billing and CRM systems. You don’t need to replace them, we seamlessly integrate with them to deliver that all important touchpoint of interactive billing communication to your customers. Customers can view and analyze their bills online via our advanced self-serve UX (User Experience) portal 24/7.

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Key Value Proposition

Soft-ex solutions empower you to influence the one communication that the customer will read - the bill and turn it into a positive, interactive and online engagement tool.

Off the shelf, market proven Digital Billing Comms solution for B2B & B2C

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

Unique Subscriber Data Intelligence

Reduced Billing Costs

Reduced Customer Care Costs

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Segmented Profiling

Banner Advertising for Upselling  

Advanced Data Analytics

We collect data from multiple Billing & CRM Systems and present a digital and interactive bill across all IoT services, whether it’s TV, Internet, Voice or Data

Recent Posts

Soft-ex launch next generation of RingMaster

RingMaster Version 6 launched with new innovative dashboard delivering advanced telecom performance, infrastructure and cost reporting

WidePoint Corporation (NYSE Mkt: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Bill Presentment & Analytics solutions, announced today that its subsidiary Soft-ex Communications, has launched its next generation RingMaster Version 6 Call Management solution to deliver UC Analytics to its channel partners and enterprise customers.

The latest release of RingMaster offers a completely new and innovative user interface with a widget driven dashboard delivering enhanced analytics, navigation and user experience. The solution will deliver granular visibility and billing insight on performance, infrastructure and costs to enterprise and public sector customers of Soft-ex’s key channel partners such as BT, KPN, eir, & Capita. RingMaster Version 6 integrates with all major UC platforms such as Cisco, Microsoft, Avaya, Broadsoft, Unify and Mitel. This offering will enable end users to report on user adoption levels of UC and measure and analyse key performance indicators such as instant messaging, voice, video, voice messaging, desktop sharing, gateway utilisation and conferencing. RingMaster Version 6 also provides a solution for optimising targets for call handling; operator staffing levels; failed calls, hunt group response times and incoming call response times in customer-facing departments.

Ian Sparling, CEO of Soft-ex, commented, “Soft-ex is a preferred partner and a key component in many telcos UC strategies, due to our agile and innovative solutions and our flexible support. The Soft-ex platform is data source agnostic, requiring minimal integration with incumbent systems. We deliver our applications to fit any business model (on-site, managed service or SaaS) for mobile, fixed, VoIP and data. Our new release of RingMaster delivers a completely new and improved user experience delivering enhanced graphics and widgets. RingMaster provides centralised visibility and control for our channels and their clients, delivering a positive impact on their telecoms cost, infrastructure and performance”.

About Soft-ex

Soft-ex, a subsidiary of WidePoint, is a leading supplier of Digital Bill Presentment & Analytics solutions that provide unique online data intelligence for Communication Service Providers (CSPs) and Enterprises for IOT (including fixed, mobile, PABX and data communications. Headquartered in Ireland, we have customers and partners in over 90 countries globally. Customers include Telefónica, BT, eir, Three, KPN, Capita, BASF, Lloyds, RBS, Standard Life and Unilever, to name but a few. For more information, visit www.soft-ex.net

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of technology-based management solutions, including telecom management, mobile management, access management and identity management. For more information, visit www.widepoint.com.

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Soft-ex to attend MWC 2019

Soft-ex will be attending MWC February 26-28 2019 in Barcelona. Ian Sparling, chief executive officer at Soft-ex, commented, “Soft-ex has a significant global footprint in the CSP enterprise market with clients such as Telefonica, Three, eir, Virgin Media, Flexity and Liberty Global. At this year’s MWC, we will be showcasing our new Interactive Bill Presentment & Analytics solutions for Enterprises & Consumers. Our innovative, design-led solutions effectively enables CSPs to leverage and consolidate data from their existing systems to electronically present personalised bills to the customer, enhancing the overall customer experience.”

If you are attending MWC 2019 in Barcelona and would like to see our solutions and learn how your organisation can benefit, simply email us sales@soft-ex.net regarding preferred meeting times and we will confirm.

Looking forward to seeing you at MWC 2019!

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WidePoint Secures More Than $18.7 Million in Contract Awards

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Bill Presentment & Analytics solutions, today announced new contract awards valued at $18,786,773.

“WidePoint is beginning the Federal Fiscal Year 2019 with numerous new contracts, follow-on contracts, option years and extensions to provide a comprehensive set of customized mobility management services,” stated Jin Kang, Chief Executive Officer of WidePoint Corporation. “These contractual actions support our efforts to expand WidePoint’s TM2 solutions even further into the federal market.”

Todd Dzyak, President and CEO of WidePoint Integrated Solutions Corporation and WidePoint Solutions Corporation, added: “Since the middle of July, in addition to the previously announced $12 million contract with the U.S. Coast Guard and the $1.67 million contract with the Centers for Disease Control and Prevention, WidePoint has been finalizing contract actions with numerous other customers, including the U.S. Department of Homeland Security, Transportation Security Administration, U.S. Customs and Border Protection, U.S. Department of Defense, National Institute of Allergy and Infectious Diseases, Federal Air Marshal Service, U.S. Department of Health and Human Services, U.S. Immigration and Customs Enforcement, and the National Science Foundation, among others.”

The above-mentioned awards include the following notable details:

Multiple agencies exercised contract option years, follow-on contracts and/or issued extensions for a total of $10.5 million in recurring revenue;

Several agencies expanded existing contracts for a total of $2.8 million, including the U.S. Coast Guard adding more than $1.1 million to the $12 million base award announced in August 2018; and

New task orders and agreements totaling $5.4 million, including a subcontract agreement to provide WidePoint’s Intelligent Telecommunications Management System (ITMS™) to support the U.S. Department of Defense at the Pentagon.

The above contract awards add an additional $20 million in top-line revenues from the period of September 2018 through November 2019.

Jason Holloway, Executive Vice President, Chief Sales and Marketing Officer, commented: “WidePoint secured more than $27 million in contractual actions in Q3 2018 alone. These awards highlight WidePoint’s positioning as the premier provider of Telecommunications Lifecycle Management services dedicated to the public sector. Going forward, our building momentum in the new Federal Fiscal Year underlies a robust pipeline of future opportunities ahead.”

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of technology-based management solutions, including telecom management, mobile management, access management and identity management. For more information, visit widepoint.com.

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